Frequently Asked Questions
Everything you need to know about your Lavender Hill Clothing experience.
What is the standard shipping time for my order?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What materials are used in your signature collections?
Lavender Hill Clothing focuses on premium, sustainable fabrics. We primarily use organic cotton, Tencel™ Lyocell, and high-quality Modal blends to ensure softness and durability.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific location.
How should I care for my garments to ensure they last?
To maintain the quality of our fabrics, we recommend machine washing on a gentle cycle with cold water and laying flat to dry. Avoid using bleach or tumble drying on high heat.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.